IT Reporting
Scheduled jobs that tell you what is actually wrong, not just that something is.
Most IT reporting tells you that something is wrong. Very little of it tells you what to do about it.
A dashboard reports a mailbox at 96%, and the only instruction that follows from a percentage is to ask someone to delete things. A manager says their team is buried, and the discussion runs on impressions because nobody has the evidence. Both are answerable — they just need a job that reads the system properly and reports what it found, on a schedule, without anyone having to ask.
Cause, not symptom
A number tells you there is a problem, not which one
Two mailboxes at the same percentage can need opposite fixes. Reading the tenant properly is the difference between a ticket that closes and a ticket that comes back next month.
Read at run time
Nothing is copied out and kept somewhere
Figures are read fresh from Microsoft 365 when the job runs. There is no spreadsheet to maintain and no second version of the truth for anyone to argue with.
Defensible by design
It says what the data cannot support
Where the evidence stops, the report stops. That restraint is what lets the output stand up in a conversation with the person it is about.
How we judge one
A report is working when it ends an argument instead of starting one.
That means being specific enough to act on, and honest enough to say where the evidence runs out. Both matter. A confident report built on a number that does not mean what it appears to mean is worse than no report at all.
See it running
The full mailbox that comes with an answer
The admin center gives you one number and one instruction: delete something. A scheduled job reads Exchange itself and mails a document that says which of two different problems each mailbox actually has, what is taking up the room, who does each fix, and how every figure was measured.
The workload conversation that can survive a challenge
Ninety days of mail metadata — envelope only, never contents. Who is carrying the volume, who has no boundary left, who waits longest for an answer, and how much of it is mail the team was only copied into. With an owner against each fix, and a plain statement of what the data cannot support.
Common questions
Before you book a walkthrough.
What do you wish you knew about your tenant?
Tell us the question you keep having to answer by hand, and who needs to see the answer.